VeryWell Casino — Terms and Conditions
1. General Information and Legal Agreement
These terms govern your relationship with us. Every time you access our website, create an account, or place a wager, you're entering into a binding agreement with VeryWell Casino. We operate under Curaçao licence 8048/JAZ, and while we serve players in the United Kingdom, it is your responsibility to ensure that online gambling is lawful in your specific jurisdiction.
By registering or using any of our services, you confirm that you have read, understood, and accepted these Terms and Conditions in full. We may update these terms from time to time. When changes are material, we will notify you through our platform. Continued use of our services after such notification constitutes your acceptance of the revised terms. If you do not agree, you must stop using our services immediately.
These terms apply to all products offered through our platform, including casino games, promotions, and any ancillary services. Nothing in these terms affects your statutory rights under United Kingdom consumer protection law.
2. Account Opening and Eligibility
You must be at least 18 years old to open an account with us. This is non-negotiable. We are required to verify your age, and we will do so before you can withdraw any funds or, in some cases, before you can deposit.
Each player is permitted one account only. Opening multiple accounts — whether in your own name or using another person's details — is strictly prohibited and may result in immediate closure of all accounts and forfeiture of any balances. When you register, you must provide accurate, current, and complete personal information. Providing false details violates these terms and may constitute fraud.
We reserve the right to refuse or close any account at our sole discretion, without obligation to provide a reason, provided that any genuine balance owed to you is returned in accordance with our withdrawal procedures.
3. KYC and Identity Verification
Know Your Customer procedures exist to protect both you and us. They are also a legal requirement. We take these obligations seriously.
We may ask you to provide documents at any point during your use of our services. Typical documents include a valid government-issued photo ID (passport or driving licence), proof of address dated within the last three months (utility bill or bank statement), and proof of payment method ownership. We may request additional documentation depending on the circumstances, including source of funds verification for larger transactions.
Until verification is satisfactorily completed, we may restrict your ability to deposit, play, or withdraw. Delays in providing requested documents will delay any pending withdrawals. All documents are processed securely and in line with our Privacy Policy and applicable data protection legislation.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. Choose a strong, unique password and do not share it with anyone.
We will never ask you for your password via email or live chat. If you suspect that someone else has accessed your account, contact our support team immediately. You are liable for all activity conducted through your account unless you can demonstrate that the unauthorised access was not due to your own negligence. We employ industry-standard security measures, including SSL encryption, to protect data transmitted between your browser and our servers.
We recommend enabling any additional security features available on our platform. Keeping your registered email account secure is equally important, as it is the primary channel through which we communicate with you regarding your account.
5. Deposits and Account Funding
All deposits must be made using a payment method registered in your own name. We do not accept third-party payments under any circumstances.
We support a range of deposit methods, and these may vary depending on your location. Minimum and maximum deposit limits apply and are displayed on our cashier page. Deposits are generally processed instantly, though some methods may involve short delays depending on the payment provider. We do not charge fees for deposits, but your bank or payment provider may apply their own charges.
All transactions are processed in GBP or other supported currencies as displayed at the point of deposit. You acknowledge that gambling with funds you cannot afford to lose is irresponsible, and we encourage you to set deposit limits through our responsible gambling tools.
6. Withdrawal Procedures and Verification
When you request a withdrawal, we aim to process it as quickly as possible. Standard processing times vary by payment method and are displayed in our cashier section.
Before your first withdrawal — and potentially before subsequent ones — you must have completed our KYC verification process. Withdrawals will be made to the same payment method used for depositing wherever possible. If this is not feasible, an alternative method may be arranged at our discretion. Minimum withdrawal amounts apply.
We reserve the right to carry out additional security checks on any withdrawal request. Large withdrawals may be paid in instalments over a reasonable period. If we detect any irregularity, suspected fraud, or a breach of these terms, we may withhold the withdrawal pending a full investigation.
7. Bonus Rules and Wagering Requirements
Promotions and bonuses are subject to their own specific terms, which are published alongside each offer. Those specific terms should be read together with this section.
Unless stated otherwise, all bonuses carry wagering requirements that must be fulfilled before any winnings derived from the bonus can be withdrawn. Wagering requirements specify how many times the bonus amount (or the bonus plus deposit, depending on the offer) must be wagered. Not all games contribute equally to wagering — contribution rates are detailed in the specific bonus terms. Bets placed with bonus funds that exceed maximum stake limits set out in the bonus terms may void the bonus and any associated winnings.
We actively monitor for bonus abuse. Patterns of play that indicate exploitation of promotional offers — such as low-risk betting strategies designed solely to meet wagering requirements, opening multiple accounts, or colluding with other players — will result in the removal of bonuses, voiding of winnings, and potential account closure. This is at our sole discretion.
8. Inactive and Dormant Accounts
An account is considered inactive if there has been no login, deposit, withdrawal, or wagering activity for a continuous period of twelve months.
Once an account becomes inactive, we will attempt to contact you using the details you provided during registration. If we are unable to reach you or if no activity resumes, the account may be classified as dormant. A monthly administrative fee may be applied to dormant accounts to cover the cost of maintaining them. This fee will not exceed the remaining balance on the account. Should the balance reach zero, the account will be closed.
You may reactivate a dormant account by contacting our support team and completing any necessary verification. Any remaining balance at the time of reactivation will be made available to you.
9. Game Fairness and RNG Systems
Every game on our platform operates using a certified Random Number Generator. The outcomes of all games are entirely random and cannot be influenced by us, by you, or by any third party.
Our RNG systems are tested and certified by independent auditing bodies to ensure fairness and compliance with industry standards. Game return-to-player percentages are set by the game providers and are not altered by us. We display RTP information where it is made available by the provider. In the event of a system malfunction during a game round, that round may be declared void, and any bets placed during the malfunction will be refunded.
We do not guarantee any particular outcome or level of winnings. Gambling involves risk, and past results do not predict future outcomes.
10. Prohibited Conduct and Fraudulent Activity
Certain behaviours are strictly prohibited on our platform. Engaging in any of them will result in immediate action, up to and including permanent account closure and forfeiture of funds.
Prohibited conduct includes but is not limited to:
- Using automated software, bots, or scripts to interact with our platform
- Exploiting technical errors or software bugs for personal gain
- Colluding with other players to manipulate game outcomes
- Providing false or misleading information during registration or verification
- Using our platform for money laundering or any other criminal activity
- Opening or operating multiple accounts
- Engaging in systematic bonus abuse or promotional exploitation
We employ sophisticated fraud detection systems. Where fraudulent activity is suspected, we reserve the right to suspend the account, withhold funds, and report the matter to the relevant authorities.
11. Responsible Gambling and Self-Exclusion
Gambling should be enjoyable. It should never feel like a burden or a source of stress. We are committed to helping you stay in control.
Our platform provides several tools to assist you in managing your gambling activity. These include deposit limits (daily, weekly, and monthly), loss limits, session time reminders, cooling-off periods, and self-exclusion options. You can access these tools directly from your account settings at any time. Self-exclusion can be set for periods ranging from six months to five years, during which you will be unable to access your account or open a new one.
If you feel that your gambling is becoming problematic, we encourage you to seek help. In the United Kingdom, you can contact GamCare on 0808 8020 133 or visit their website for free advice and support. The National Gambling Helpline is available 24 hours a day, 7 days a week. You may also register with GAMSTOP to self-exclude from all licensed online gambling operators in Great Britain.
12. Complaints and Dispute Resolution
If something goes wrong, we want to hear about it. Our complaints process is designed to resolve issues fairly and efficiently.
To raise a complaint, contact our customer support team with a clear description of the issue, including any relevant account details, dates, and transaction references. We will acknowledge your complaint promptly and aim to provide a resolution within a reasonable timeframe. If you are not satisfied with our response, you may escalate the matter to our designated alternative dispute resolution provider, details of which will be provided upon request or at the conclusion of our internal complaints process.
We take all complaints seriously. Raising a complaint will not result in any negative consequences for your account.
13. Intellectual Property Rights
All content on our platform — including logos, graphics, text, software, and game interfaces — is protected by intellectual property laws. These rights belong to us or to our licensors and content providers.
You are granted a limited, non-exclusive, non-transferable licence to access and use our platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content on our platform without our prior written consent. Scraping, data mining, or any automated extraction of content or data from our platform is expressly prohibited.
Any unauthorised use of our intellectual property may result in legal action and account termination.
14. Anti-Money Laundering Policy
We are committed to preventing our platform from being used for money laundering or terrorist financing. Our AML procedures are designed to meet our obligations under applicable regulations.
As part of these procedures, we may request source-of-funds documentation, enhanced identity verification, and information about the purpose and nature of your gambling activity. Transactions that appear unusual or inconsistent with your stated profile may be flagged for review. We reserve the right to suspend transactions and freeze account balances while an AML investigation is ongoing. We are obligated to report suspicious activity to the relevant authorities and may do so without notifying you, as required by law.
Refusing to provide requested AML documentation will result in account restrictions and potential closure.
15. Voluntary Account Closure
You may close your account at any time by contacting our support team. There is no penalty for doing so.
Before closure, any remaining balance in your account will be returned to you, subject to completion of our standard verification and withdrawal procedures. Pending bets at the time of your closure request will be settled in accordance with normal procedures. If your reason for closing the account is related to problem gambling, please let us know so that we can apply the appropriate safeguards, including ensuring that marketing communications are stopped and that the account cannot be easily reopened.
Account closure does not affect any obligations or liabilities that arose before the closure date. These terms will continue to apply to any such matters.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Curaçao, where our operating licence is held. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao, except where local consumer protection laws in the United Kingdom grant you the right to bring proceedings in your local courts.
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision. These Terms and Conditions, together with our Privacy Policy and any specific promotional terms, constitute the entire agreement between you and VeryWell Casino.
Questions about these terms should be directed to our customer support team.
Responsible Gambling Disclaimer
VeryWell Casino is committed to promoting safer gambling. Our services are intended for persons aged 18 and over only. Gambling can be addictive — please play responsibly and only wager what you can afford to lose.
If you or someone you know is experiencing difficulties with gambling, free and confidential support is available from GamCare on 0808 8020 133 and through the National Gambling Helpline. You can also self-exclude from all UK-licensed online gambling sites by registering with GAMSTOP. Tools to manage your gambling activity, including deposit limits and self-exclusion, are available in your account settings at all times. 18+. Play responsibly.